Thank you for choosing Softflew.

This Pricing & Refund Policy explains how we set prices, accept payment, and handle refunds, cancellations, transfers, and billing disputes for both our training programmes and our IT & software services. It applies to students, prospective students, corporate clients, and other purchasers of our services or products.

Please read carefully. If you have questions about a specific purchase, contract, or invoice, contact us at info@softflew.com.

1. Scope & Applicability

This Policy applies to:

• Training services — course enrolments, workshops, bootcamps, live classes, recorded courses, certifications, and learning subscriptions.
• Technology services — software development projects, consultancy, implementation, support, maintenance, managed services, and related deliverables.

Where there is a separate signed contract or Service Agreement between Softflew and a Client, that contract’s payment and refund terms take precedence to the extent of any conflict with this Policy.

2. Pricing

• All prices shown on our website, proposals, or invoices are in the currency specified on the page or the contract.
• Prices for services and courses may vary over time. Published prices apply only for the period they are displayed or as agreed in a written contract.
• We may offer promotional pricing, discounts, scholarships, or package rates; the terms and eligibility for those offers will be communicated at the time of purchase. Offers may be withdrawn at any time.

3. Payment Methods & Invoicing

• We accept payments by the methods displayed at checkout (debit card, bank transfer, UPI, or other payment gateways). For corporate clients, we may accept Purchase Orders followed by invoicing.
• For training: payment is normally required in full at the time of enrolment unless an instalment plan has been agreed in writing.
• For services: payments are typically milestone-based, advance deposit + milestone, subscription-based, or as defined in the signed contract. A project will not commence until the required initial payment is received.
• All invoices must be paid per the due date on the invoice. Late payments may attract interest or suspension of access or services. Payment details and tax information will appear on the invoice.

4. Taxes & Fees

• Prices exclude applicable taxes (GST, VAT, etc.) unless stated otherwise. Taxes will be added to invoices as required by law.
• Any bank charges or processing fees for international transfers may be the responsibility of the payer, unless otherwise agreed.

5. Refunds for Training

We understand plans change. Our refund rules for training are:

5.1 Cooling-off & Refund Window

• Refunds for course enrolments are available only if you cancel within 7 days of enrolment and before the course start date, unless a different window is stated in the course terms.
• If the enrollment cancellation is requested after the 7-day window or after the course has started, refunds are generally not provided. Transfers or credits may be available (see section 5.3).

5.2 Course Cancellation by Softflew

• If Softflew cancels a course, students will be offered either a full refund or transfer to another cohort or equivalent course. Refunds for cancelled classes will be processed promptly.

5.3 Transfers & Credits

• If you cannot attend a scheduled cohort, you may request a transfer to a future cohort. Transfers are subject to seat availability and must be requested before the course start date. Some transfers may incur administrative fees.
• In some cases, Softflew may offer credit to use for other courses instead of a refund. Credit expiry and usage rules will be communicated when the credit is issued.

5.4 Trial/Free Material & Discounts

• Free trials, sample lessons, or complimentary sessions are non-refundable. Promotional discounts applied at purchase may affect refund amounts.

6. Refunds & Cancellations for IT & Professional Services

Service and project billing differs from training. General rules:

6.1 Contract Terms Prevail

• Refunds and cancellation rights for services are governed primarily by the written Service Agreement, Statement of Work (SOW), or Proposal. Always refer to your contract for project-specific terms.

6.2 Deposits, Advance Payments & Non-Refundable Fees

• Project initiation often requires a deposit or mobilization fee. Deposits are usually non-refundable once work has commenced or expenses have been incurred. The contract will specify which fees are non-refundable.

6.3 Milestone Payments & Completed Work

• Payments for milestones that have been completed and accepted by the Client are non-refundable. If a deliverable has been accepted in writing (or implicitly accepted through use), the associated payment will not be refunded.

6.4 Cancellation Before Work Starts

• If a Client cancels a project before Softflew begins work, Softflew will refund the paid amount minus reasonable administrative costs or costs already incurred. The contract will define cancellation charges.

6.5 Termination Mid-Project

• If the Client or Softflew terminates a project mid-way, the final settlement will take into account work completed, expenses incurred, and agreed termination charges. Refunds (if any) or final invoices will be calculated per the contract and paid within the agreed time frame.

6.6 Subscription & Managed Services

• For subscription or recurring services, cancellations will be effective as per the contract or subscription terms. Refunds for unused periods may be prorated at our discretion and as stated in the contract.

7. Force Majeure & Exceptional Circumstances

• Softflew is not liable for refunds where performance is prevented or delayed by events beyond our reasonable control (natural disasters, strikes, government restrictions, pandemics, internet outages, etc.). In such events we will offer alternatives wherever possible (rescheduling, online delivery).

8. Chargebacks, Payment Disputes & Fraud

• If you file a chargeback with your bank or payment provider, Softflew will investigate. If a chargeback is found to be unjustified, you may be liable for the course or service fee plus any chargeback fees. Repeated or fraudulent chargebacks may result in suspension or banning from our Services.

9. Special Circumstances: Scholarships, Group Bookings & Corporate Training

• Scholarships, subsidised seats, group discounts, or corporate rates have their own eligibility and refund rules. Where applicable, the terms announced at the time of the offer or the separate corporate agreement will govern refunds and transfers.

10. How Refunds Are Processed

• Approved refunds will be processed to the original payment method where possible. Refunds may take up to 14–30 business days to appear, depending on the payment processor and bank.

11. Non-Refundable Items

• Certain fees are non-refundable unless otherwise stated: registration/processing fees, administration charges, partner or third-party fees already paid on your behalf, and any non-refundable deposits expressly mentioned in the contract.

12. Changes to Pricing & Policy

• Softflew may update pricing, promotional offers, and this Policy from time to time. Prices shown at checkout or stated in a signed contract are the prices that apply to that purchase. Changes will not retroactively affect confirmed purchases unless required by law.

13. Contact & Refund Requests

To request a refund, dispute a charge, or discuss billing:

Email: info@softflew.com

Provide: order/invoice number, full name, contact no., reason for refund, and supporting documents (if any).